As a default orders of non-perishables will be left with an authority to leave. This means the order will be left in secure area outside your home if no one is at home to receive it. When leaving in a secure area is not possible a card will be left in your mailbox for collection from a nearby Post Office. If you don't want to provide an authority to leave for your order please let us know by indicating it on the note upon checkout.
Perishables includes Fresh Produce, Bread, Chilled Items and Frozen Items. Orders containing any perishable items will be sent with an authority to leave and this cannot be changed. We will not be be able to send any perishable orders otherwise. We suggest someone is home to receive this type of items.
We will provide tracking information as soon as possible so the order's delivery can be monitored. For Sydney orders delivered via our own driver we provide a 2-hour window estimated time of arrival one day prior to delivery sent by SMS or email.
For Sydney orders, If no one can be home to receive the order during our delivery run contact us as soon as possible to organise one the following:
- Arrange for the delivery to be left in a safe and accessible place outside your door. For refrigerated items that will be unattended for a long period of time we recommend leaving a cooler box with icepacks. We can also provide a cooler box and ice packs to keep your products chilled for a few hours. Cooler boxes and Ice Packs must be purchased in advance. However they are refundable once they are returned to us on your next order.
- Organise a different delivery day
If we receive no communication regarding the delivery instructions and no one is at home at the moment of delivery and there is no safe place to receive the order a re-delivery fee will apply.
For any special instructions on delivery please include them as a note upon checkout and we will try to accommodate the best we can.