Shipping

  • Can I pick up my order from your warehouse?

    Unfortunately no as our warehouse is not open to the public. All orders are to be delivered. We offer FREE shipping on orders over $200 to Sydney Metro Areas and flat shipping for orders under $200 via our own dedicated driver. Orders outside Sydney metro areas are calculated based on weight and ...
  • Do you offer a Click and Collect service?

    No, we don't offer our own Click and Collect service. However when buying via eBay, a Click & Collect option may be available. This means you can have your parcel sent to a store near you for pick up. Shipping charges apply regardless to parcels sent to Click & Collect points or to your ...
  • Do you ship to my area?

    Depending on the type of product, we ship anywhere in Australia and worldwide. Fresh Produce and Frozen items can only be shipped within Sydney metro areas. Chilled items can be shipped to any postcode in Australia within the Australia Post Express Next Business Day Network. All other products c...
  • How long will it take for my order to be received?

    Your order will normally be dispatched within 2 business days. Please check the tracking information provided with Australia Post or other couriers https://frescowholefoods.com.au/order-tracking/ Please allow up to a further 5 business days in transit time for orders to reach you for orders withi...
  • How much is shipping to my area?

    Shipping rates are automatically calculated based on dimensions and weight of your order and the distance to your location via Australia Post or other national couriers. Please proceed to checkout to get an estimate. For Sydney metro areas we also offer FREE shipping on orders over $200. For oth...
  • What if I'm not at home to receive my order?

    Non-perishables As a default orders of non-perishables will be left with an authority to leave. This means the order will be left in secure area outside your home if no one is at home to receive it. When leaving in a secure area is not possible a card will be left in your mailbox for collection ...